Bachelor of Business Administration in Customer Care Management

School
Jones International University

Description
The Customer Care Management online degree program at Jones International University® will provide you with a solid foundation in business fundamentals (finance, accounting, organizational communication, and management, etc.) while exposing you to the specific knowledge and practical techniques needed to excel in the customer service arena.

Bachelor of Business Administration in Customer Care Management, one of online degree programs at Jones International University®, is well-suited for students currently working in customer service, client relations, or sales support, or those who seek positions in those fields. The expertise gained in this specialization can be applied to a variety of jobs in an array of industries, including financial and insurance services, retail and wholesale, health care, food and hospitality services, telecommunications, manufacturing and business support. Potential jobs range from customer service specialist and call center manager to communications system analyst and director of client relations.

Every savvy business leader knows that his/her success hinges on providing its customers – both internal and external – with a high level of service that surpasses their expectations. Customer service is essential to not only retain existing customers but grow a business. Those skilled in customer care bring value to their organizations and will find that their talents are in high demand across all channels.

In this Customer Care Managementonline degree program, you will: online degree program

• Study how operational factors, such as profitability, marketing, workforce management, accounting principles, and ethics can help companies evaluate and evolve their customer care operations into world-class providers of customer service.
• Learn effective communication skills.
• Identify customer service techniques and strategies and demonstrate how to apply them in the workplace.

Accreditation
North Central Association of Colleges and Schools

Delivery Format
Online

Educational Level
Bachelor degrees

Requirements

• Submit an attestation of high school or GED completion.
• Students with less than 30 credits or more of post-secondary work or less than an overall 2.0 GPA may have to pay an additional $24 (USD) fee and need to show evidence of prerequisite skills proficiency by attaining minimum scores on Jones International University® online assessment examinations.